FREQUENTLY ASKED QUESTIONS

Yes. Unless a listing explicitly says doublet or triplet, every opal we sell is solid, natural Australian opal, cut in our own workshop. The type and origin are recorded on the certificate that comes with your piece.

Wash in warm water with a drop of mild soap and a soft brush. Never use an ultrasonic or steam cleaner, and keep your piece away from bleach, chlorinated pools and harsh household cleaners.

Our full buying and cleaning guide covers what to do and what to avoid, and how to store your opal safely.

Yes. Send any piece of ours back to the workshop once a year and we will check the settings, repolish and re-rhodium where needed. The check and clean is complimentary and you pay postage one way.

You can book it from our buying and cleaning guide, or just contact us.

Yes, opal likes being worn. Take it off for gardening, the gym and heavy work, and avoid leaving it in direct sun or extreme dry heat for long periods. There is more on looking after your stone in our buying and cleaning guide.

You can get sized at a local jeweller, or use our printable ring sizing guide. Contact us before you order and we will help you confirm your size.

Yes, most of our rings can be resized. Please contact us to confirm for your specific piece.

Express shipping within Australia typically takes 1-3 business days.

Yes, we ship securely worldwide using insured express couriers.